Privacy Policy

MATHQ SCIENCE AND TECHNOLOGY INFORMATION COMPANY LIMITED (“MathQ”) informs you and seeks your consent to process, collect, and store your data for the purpose of providing services during your use of the MathQ Website and Mobile Application (hereinafter referred to as the "MathQ Platform") as outlined in this Privacy Policy. MathQ is committed to maintaining the privacy and security of your information in accordance with applicable laws. By selecting and agreeing to the Privacy Policy when registering an account, you permit us to collect, use, disclose, and process your personal data as specified in this Policy. This consent will remain effective until you withdraw it or it is automatically terminated as stipulated by law. If you do not agree to the processing of your data as specified in this policy, please refrain from using our services or accessing our platform, or promptly notify us of your disagreement if you have previously consented.
The MathQ Platform may contain links to other websites beyond our control. MATHQ SCIENCE AND TECHNOLOGY INFORMATION COMPANY LIMITED, the owner and operator of the MathQ Platform, is not responsible for the privacy policies or practices of other websites that you may connect to from the MathQ Platform. We encourage you to review the privacy policies of those external websites to understand how they collect, use, and protect your information.

Personal Data We Collect
The MathQ platform collects personal data to provide services to you based on the information you voluntarily provide. This includes, but is not limited to, the following
  • 1. Full name (last name, middle name, and first name, if applicable)
  • 2. Date of birth (day, month, year)
  • 3. Gender
  • 4. Residence information (permanent address, temporary address, current address, hometown, contact address)
  • 5. Nationality
  • 6. Personal photographs
  • 7. Contact details (phone number, national identification number, personal identification number, passport number)
  • 8. Marital status
  • 9. Family relationship information (e.g., parents, children)
  • 10. Email address
  • 11. Educational and employment history
  • 12. Payment information (bank account number, credit card number, and other payment details)
  • 13. Account information (user ID and password, account usage history, details of products or services purchased or obtained on the MathQ platform)
  • 14. Technical information and web data (Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile device version, device identifier, usage and viewing data on the MathQ platform, and other information and technologies on the devices used to access the platform)
  • 15. Any other data or information voluntarily provided through our platform during your use of the services
Additionally, some sensitive personal data may be collected, including:
  • 16. Your voice (through recorded phone calls, if applicable)
  • 17. Information about your income (if applicable)
  • 18. Information about your ethnicity and religion (if applicable)
19. If you link your MathQ account with other social media accounts, you allow us to access and collect personal data you provided to those social media account providers, according to their policies. We will manage and use your personal data in accordance with this Privacy Policy.
If you provide us with personal data about a third party, you must have their consent, licenses, and permissions to share their data with us. You must also provide legally valid documentation to show you have this consent and permission.

Purpose of Data Collection, Use, and Disclosure
Depending on your relationship with us, the personal data we collect from you may be collected, used, and disclosed for the following purposes:
1.Identity Verification: To verify your identity and manage the online account you may have set up with us.
2.Service Provision: To provide services to you, specifically related to online teaching and learning.
3.Order Processing: To process the orders you submit through the MathQ platform, including any payments you make for products, whether sold by us or any of our branches.
4.Financial Transactions: To verify and process online financial transactions, establish your identity for anti-money laundering, report suspicious transactions, and detect fraud.
5.Customer Support: To contact you to process and respond to your inquiries, feedback, complaints, or disputes, either directly or through outsourced customer service providers.
6.Product and Service Updates: To inform you about products and services offered by the MathQ platform or partner companies, or to seek your feedback on current and potential new products and services.
7.Promotional Materials: To send you advertising and promotional materials from our branches, directly or through advertising partners and strategies.
8.Platform Improvement: To improve the MathQ platform and enhance the services and products offered.
9.Market Research: To conduct market research on preferences, advertising or purchasing behaviors, and other user behaviors.
10.Information Provision: To provide you with information that we believe may be useful to you or that you have requested, including information about our products and services or those of our branches, unless you object to being contacted for such purposes.
11.Legal Compliance: To comply with court orders, legal procedures, or any legal requirements and regulations of any government or regulatory authority.
12.Other Specified Purposes: Any other purpose described to you at the time of collecting your personal data.
Collectively, these are referred to as "The Purposes"

Use of Cookies and Data Collection
As part of providing personalized and customer-requested services, the MathQ platform may use cookies to store and, at times, track information about you. Cookies are small amounts of data sent to your web browser from a web server and stored on your computer's hard drive. Some features of the MathQ platform may require you to accept new cookies to function properly. (Please refer to the section "Your Rights and Choices" for more detailed information on cookies).
In general, we use cookies for the following purposes:
1.Identifying New Content: To identify and label all "new" pages since your last visit to the website.
2.Saving Credentials: To save your access credentials (username and password) on your computer, either temporarily or permanently, so you don't have to re-enter them each time you visit our website.
3.Bookmarking: To allow you to "bookmark" pages that you want to save and view later.
Additionally, the MathQ platform may collect and potentially aggregate information about your usage of the platform, such as the areas you visit and the services you access. The platform may also collect information about the hardware and software on your computer, which may include, but is not limited to, your IP address, browser type, domain names, the pages you access, and the websites you were referred from.

Data Processing Practices
Your data will be stored and processed, either in whole or in part, in Vietnam. By accessing the MathQ platform from a location outside of Vietnam, you consent to the transfer of your data to Vietnam. Your information and/or personal data may be transferred, stored, or processed outside your country for one or more purposes. MathQ ensures that any transfer of your personal data overseas is in compliance with applicable laws and regulations regarding personal data protection.
By providing your information, you consent to MathQ Website, affiliated companies, subsidiaries, and members of MATHQ SCIENCE AND TECHNOLOGY INFORMATION COMPANY LIMITED using your information in accordance with the purposes mentioned above and applicable legal regulations.
We may also use your contact information to send you emails or other notifications about updates on the MathQ platform. The content and frequency of these notifications may vary based on the information we have about you. You have the option to receive information, notifications, and promotional programs, including but not limited to free newsletters from the MathQ platform, on topics of interest to you.
When you choose to share and publicly display personal data on the MathQ website, you are consenting to and authorizing MathQ to share that information on the MathQ platform, unless otherwise specifically notified.

Authorized Data Recipients
We do not disclose your personal information, combined personal information, or information about your usage of the MathQ platform (such as the areas you visit or the services you access) to third parties, except in the following cases:
1.Service Providers: We may disclose such information to companies and individuals we hire to perform functions on our behalf. Examples include hosting web servers, data analytics, marketing assistance, payment processing, and customer service. These entities will have access to your personal information as necessary to perform their functions but will not share it with any other third party.
2.Legal and Regulatory Requirements: We may disclose such information if required by law, or by a government agency, or if we believe that such action is necessary to: (a) comply with legal requirements or legal process; (b) protect the rights or property of MathQ or our partner companies; (c) prevent crime or protect national security; or (d) protect the personal safety of users or the public.
3.Business Transactions: We may disclose and transfer such information to a third party in the event of a full or partial acquisition, merger, or purchase of the entire or a significant part of MathQ's business, through linking, merging, or acquiring our assets. Additionally, in the event that MathQ becomes the subject of a bankruptcy proceeding, whether voluntary or involuntary, MathQ or the appointed trustee may sell, permit, or disclose such information as approved by the bankruptcy court.
4.Marketing Purposes: We may use your name, company name, logo, or other information from your account for any or all marketing purposes of MATHQ SCIENCE AND TECHNOLOGY INFORMATION COMPANY LIMITED (or MathQ Platform). For example, company names or logos may be used in advertisements, direct mailings, sales materials, advertising posters, and other materials related to the MathQ Platform or other assets of MathQ.
Additionally, MathQ may share anonymized information about visitors to its websites (e.g., the number of visitors to the "Online Learning System" section of the MathQ Platform) with customers, partners, and other third parties to help them understand the types of visitors to the MathQ Platform and how they use the site.

Your Rights and Choices
If you choose not to register or provide personal information, you may be unable to access significant portions of the MathQ Platform.
You also have options regarding cookies. By adjusting your browser settings, you can choose to accept all cookies, be notified when a cookie is set, or reject all cookies. If you choose to reject all cookies, certain services on the MathQ Platform that require registration may be unavailable to you. These services include identifying newly posted pages since your last visit, automatic login, and the saved bookmarks feature. However, you will still be able to use most features of the MathQ Platform even if you do not accept cookies.

Managing Your Information: Access, Update, and Deletion
You can access, update, and delete your personal information using the provided tools to ensure its accuracy and currency. You can modify or delete your profile at any time by clicking on the "My Profile" link or accessing the image provided by the system when you log in. Your information will be retained until you click on the "Logoff" link, which is accessible from the "My Profile" screen.
If you are a registered user and have forgotten your password, you can retrieve it by sending an email and using the "Forgot Password" feature. Click on the corresponding button on any login page to request your password. We cannot provide your password through any other means.
Your MathQ account can be deleted, but this will result in the inability to access any features that require logging in. Depending on your request, we may maintain a backup copy of your account.

Security Risks and Safety Measures
It is important to always be aware that whenever you voluntarily disclose and publicly share your personal information on the internet, that information may be collected and used by others for purposes beyond your control and ours.
Aside from the administrators of the MathQ platform or other authorized individuals of MathQ, you are the only person who has access to your personal information. Your registration is protected by a password to prevent unauthorized access.
You are responsible for maintaining the confidentiality of your password and any account information. Therefore, please be cautious and responsible for your activities on the internet. We recommend that you do not disclose your password to anyone. The MathQ platform will never ask for your password via phone or voluntary email. To ensure security, you may want to log out of the network after using the MathQ platform. This ensures that others cannot access your personal information and emails if you share a computer with someone else or use a computer in a public place.
Unfortunately, no data transmitted over the internet can be guaranteed to be 100% secure. Therefore, while we make every effort to protect your personal information in accordance with the law by implementing all necessary technical and legal measures, the MathQ platform cannot guarantee or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk. Once we receive the information you have sent, we will make every effort to ensure its security on our system.

Children's Privacy Protection at MathQ
Providing the age of the user is mandatory information. Children must seek permission from their parents or legal guardians before submitting personal information online to anyone. The MathQ platform does not collect or share personal information about users under the age of 13 with third parties. Additionally, the MathQ platform will not send any direct emails requesting users under the age of 13 to disclose their age.

Withdrawing Consent
You can withdraw your consent at any time regarding the continued use, disclosure, storage, and/or processing of your personal data for any of the purposes mentioned above by contacting us. We will respond to your request promptly to confirm your withdrawal of consent.
Please note that if you withdraw your consent for us to use, disclose, store, or process your personal data for the purposes mentioned above, we may not be able to continue providing services to you or fulfill any contractual obligations with you. We will not be held responsible if we cease providing services or fulfilling our contractual obligations due to your withdrawal of consent. In such a case, our legal rights and remedies will still be expressly reserved.

Updates to Privacy Policy
We reserve the right to change, modify, or update this Privacy Policy at any time as long as such changes or updates are not in violation of applicable laws. Any changes or updates will be notified to all users on our platform.

Contact Us
If you have any questions regarding this Privacy Policy or any other inquiries related to how we manage, protect, and/or process your personal data, please contact us via the following email and phone number
Email: support@mathq.com
Phone:（+84）906875822
Address: Số 48 Đường Số 2 (Mã lô B65), Khu Dân Cư Him Lam, Phường Tân Hưng, Quận 7, TP Hồ Chí Minh, Việt Nam